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We do not answer your phone. If you need to contact your
sitter at any time, please call our cell phone number.
When your key is in our possession, it will never be
labeled with your name or address. Keys and keypad codes will always be
kept in a secure, locked location while in our possession.
Your privacy will always be highly respected. While in your
home, we will always remain in the areas that are required to care for
your pets or your home, as specified by you. Areas within your home that
do not contain pet supplies or cleaning supplies are none of our concern
and will always be treated accordingly.
On daily visits, your home will always be as you left it,
unless we are directed otherwise. We will at times use our own judgment
in some situations if we have reason to believe that something is not as
it should be and we are unable to contact you to discuss it. For
example, if your door were unlocked when we arrive, we would assume that
it should have been locked and we will lock it upon leaving.
We commit to being at your home within 30 minutes of the
requested time for our visit. Although we make every effort to always be
on time, the nature of our business often requires us perform duties
that were not anticipated - clean up, a visit to a vet, etc.
We will always clean up after your pets to the best of our
ability. We do what we do because we love animals. We would never leave
a mess behind after our visit. Any and all messes will be cleaned up
before we leave your home.
We do not engage in physical corrections for negative
behavior. In other words, we don't hit animals.
Additional fees may apply for rendering service outside of our
regular route areas, for visits required on holidays, for administering
some medications, providing service before 7 A.M. or after 10 P.M., or
for other special considerations.
We will not smoke in or around your home.
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